Orders will be delivered after receipt of full payment of the price, including delivery costs. Any event defined by case law as a force majeure event of such a nature as to delay or prevent the supply or increase the cost of the products ordered constitutes a cause for suspension or termination of the obligations incumbent on LADUREE if the event in question exceeds a period of fifteen (15) days, without compensation for the Customer. LADUREE undertakes to inform the Customer by any appropriate means in the event of the occurrence of such a case of force majeure, who is authorised to cancel his order by email.
Delivery times are indicated to the Customer on the date the order is placed. The Customer has the choice of the delivery date at the time of the order, which may be within two working weeks after the date of the order. Delivery times are given for information purposes only and LADUREE undertakes to do its utmost to respect them. However, LADUREE cannot in any event be held liable for a delay in delivery attributable to its carriers.
Except in special cases or unavailability, the Products ordered are delivered in one go. Risks are transferred to the Customer as soon as the order has been handed over to the carrier or the shipper.
LADUREE does its utmost to deliver the Products ordered by the Customer within the times indicated below and provided for information purposes only. The Seller is liable for the proper performance of the contract.
If the Products ordered are not delivered within thirty (30) working days after confirmation of the order, for any reason other than a case of force majeure or the Customer's fault, the sale may be cancelled at the Customer's request. The sums paid by the Customer will be returned to him at the latest within fourteen (14) days following the date of termination of the contract, to the exclusion of any compensation or deduction.
Delivery is free of charge for orders over CHF 65.
Delivery coverage is national. Delivery is made through the boutiques located at 33, Quai des Bergues, 1204 Geneva and 3, rue de Bourg, 1003 Lausanne.
The customer can choose from the following delivery methods:
- collection from the shops listed below via Click and Collect (free of charge)
- home delivery.In-store pick-up (Click & Collect):
The customer can collect the products in the following shops:
- Ladurée Lausanne Bourg
3 rue de Bourg, 1003 Lausanne
- Ladurée Geneva Quai des Bergues
33, quai des Bergues, 1204 Geneva
- Ladurée Geneva Cours de Rive
7 Cours de Rive, 1204 Geneva
The products are available for collection at least three (3) hours after the order has been placed.
The customer can select a pick-up date when the order is finalised up to ten (10) days after the date of the order.
Collection from the shop must be made on the day selected by the customer, during the opening hours of the shop selected and subject to full payment of the order and confirmation of the order.
No refund or credit note can be granted by Ladurée in the event that the customer does not show up on the selected collection date.
Only the sweet range is offered to the Click & Collect service in individual format.
How Click & Collect works:
An order confirmation email will be sent to the email address provided by the customer. After receiving an email informing the customer that the payment of his order has been validated, the customer will receive a third email confirming that the selected shop will take care of his order and indicating the code allowing him to receive his order in the shop.
A reminder email will also be sent to the customer to inform him that his order is available in the shop.Home delivery:
The delivery dates and times are stated on the Website for information purposes only, unless otherwise agreed in writing. The delivery dates and times indicated are valid subject to correct and punctual delivery of the goods by LADUREE's suppliers and by the appointed delivery service providers.
Public holidays are to be understood as the public holidays of the canton in which the delivery address of the order is located. Any order placed on the eve of a public holiday or public holiday will be prepared and dispatched on the next working day.
Home deliveries are made in Switzerland and are insured by the Swiss Post Office from Monday to Saturday, excluding public holidays. The Customer may also order and have that order delivered by a courier and this only in the boutiques located at 33, Quai des Bergues, 1204 Geneva and 3, rue de Bourg, 1003 Lausanne.
The Customer is responsible for the information provided concerning the name and address of the consignee. This information must be precise, accurate and complete (in particular with regard to the code of the entrance door and the floor) so that delivery can take place under the best conditions. Under no circumstances can LADUREE be held liable for a return delivery due to an error in the delivery address or an impossibility to deliver to the address indicated. Costs linked to a change in the consignee's delivery address will be passed on to the Customer. If the consignee is absent on the day of delivery, the deliverer will leave a non-delivery notice at the delivery address.
It is the Customer's responsibility to check the contents of the order on the delivery date. Any discrepancy in quantity must be reported immediately upon receipt of the order to LADUREE. Complaints relating to damage, delay, loss or inadequate packaging must be sent in writing immediately after receipt of the order.